Contact support
Help for accounts, payments, and keepsake results
For payment, credit, generation, refund, privacy, or image deletion requests, contact us by email. We review support requests manually so sensitive family photos are handled carefully.
Support email
support@backinthepicture.com
Response time
Most support requests are reviewed within 2 business days.
What to include
Send your account email, order details if available, and the approximate generation time.
Policies
Review our policies for privacy, acceptable use, refund handling, and digital credit purchases.