Refund policy

Clear rules for credits, retries, and support

This policy explains how Back In The Picture handles digital credit purchases, generation interruptions, and results that clearly fail to meet the product promise.

Last updated: July 14, 2026

Digital credit purchases

Back In The Picture sells one-time digital credit packages that are delivered to your account after checkout. Credits can be used for AI-assisted keepsake photo generation and do not require a subscription.

Unused purchases

If you purchased the wrong package or changed your mind, contact support within 14 days. We will review a refund of the unused portion, subject to applicable consumer law and Creem payment rules. Credits already used for completed generations are generally not refundable except for the service failures described below.

Interrupted or failed generations

If a generation is interrupted before a usable result is created, the app is designed to return the deducted credits automatically. If this does not happen, contact support with your account email and generation details.

Clearly unusable results

If a result clearly fails the core purpose of the product, such as missing original people, duplicating the added person, replacing the background, or producing an unusable output, contact support for review. When appropriate, we will return credits to your account so you can try again.

Approved payment refunds

Approved refunds are issued through Creem to the original payment method. Bank processing times vary; most card refunds appear within 5 to 10 business days after approval. Any credits associated with a refunded or disputed purchase may be removed from the account.

Chargebacks and duplicate claims

Please contact support before opening a payment dispute so we can investigate. Fraudulent or duplicate refund claims, chargebacks after credits have been used, or abuse of the credit system may lead to account restrictions while the transaction is reviewed.

Requesting help

For payment, credit, or generation issues, email support@backinthepicture.com. Include your account email, order details if available, and the approximate time of the generation. We normally respond within 2 business days and always aim to respond within 3 business days.

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